At Taylor’d Apparel, all products are custom-made to order. Because of the personalized nature of our work, we maintain the following policy:
➤ All Sales Are Final
Once an order is placed and payment is received, it is considered final. We do not offer cancellations, refunds, or exchanges on any custom orders.
➤ Order Approval Responsibility
Customers are responsible for reviewing and approving all artwork, sizing, garment selections, and order details prior to production. Approval confirms that all information is correct.
➤ Production & Payment
Production will not begin until full payment has been received and final artwork has been approved.
➤ Errors & Replacements
If a product is found to be defective or incorrect due to an error on Taylor’d Apparel’s part, we will remake or replace the item at no additional cost. Claims must be submitted within 3 business days of receiving the order.
Submit claims to wholesale@taylordapparel.com with photos of the discrepancy. Taylor’d Apparel will make the final decision on replacements.
➤ Customer-Provided Errors
If an error occurs due to incorrect information provided or approved by the customer (including artwork, sizing, or quantities), the customer will be responsible for the cost of reordering.
➤ Customer-Supplied Garments
Taylor’d Apparel is not responsible for the quality, performance, or damage of customer-supplied items. We cannot guarantee results on garments not sourced through our company. We recommend providing extra pieces to account for any potential issues during production.
There will be no refunds or replacements on customer-supplied garments.
➤ Order Pickup & Shipping
Once an order is completed, customers will be notified via email for pickup or shipment. Taylor’d Apparel is not responsible for items left unclaimed for extended periods. Shipping delays caused by carriers are outside of our control.